Please share the best phone number to reach you at. A person from our team will call to understand how you will like to Dress Up 🙂
Frequently Asked Questions
We are based out of Gurgaon. This allows us to service most parts of New Delhi NCR, including Noida, Faridabad, and Ghaziabad. There’s one thing though. You’ll need to help us with directions for pickup if required. Our logistics team may call you at the time of pickup.
Once the pickup is complete, we’ll take a look at the cloth and send you a possible list of curated designs. You can pick your favorite or suggest something that caught your eye. You’ll receive a Call/ WhatsApp from our design team within 48 hours hours of pickup to finalize the design and get the stitching process started.
Perfect fit is our forte. 95% of all our work fit is accepted by our customers in the first-time. Your dress goes through at least 2 rounds of quality check, before being delivered. It also undergoes a pseudo trial. In fact, we have received a 4.8/ 5 rating from 50+customers for LetsDressUp outfits and service. But, don’t you worry. In case your dress needs an alteration, we’ll provide one free alteration of your dress.
We typically need 7-10 days to pick up the fabric, stitch and deliver your dress.
Of course. For the last year, we have worked tirelessly to establish a relationship with our logistics partners, 4hours. Our logistics team is caring, reliable, and trustworthy. We make sure your sarees or fabrics are safe with us in 3 important ways-
- Your fabric is ensured with us. Meaning, we pay you if anything goes wrong with it.
- You can track your fabric journey on your LetsDressUp account.
- You receive a fabric pick-up receipt when the rider picks it up from your home.
You can pay at the time of your dress being delivered. Cash on Delivery available or we can send you a link to pay online.
Awesome! We could not be more excited to dress you 🙂 Click on the Book Fabric Pickup Button and fill out the form. You’ll receive a confirmation SMS/Email with the details of your order.
It’s simple and hassle-free.
👉 Choose the products you’d like to get stitched and book your fabric pick up.
👉 Once you’ve booked the fabric pick up, the logistics team will pick it up from your home on the chosen date and time.
👉 When we receive the fabric, our in-house designer will call you to finalize design and measurements. She will share a personalized design catalogue to choose a design from.
👉 Once everything is finalized on the design and measurement front, the master tailors begin the work.
👉 The outfit is ready by day 6 or 7. And then undergoes a fitting and quality check by the quality team.
👉 By day 10, your perfect-fit outfit is out for delivery. Receive it at your doorstep and pay for the service.
There are three ways for you to give measurements at LetsDressUp, two of which are absolutely contactless.
Share a reference garment during fabric pick-up
Get your reference garment (anything that fits you perfectly) picked up along with the fabric. And have your new outfit fit you just as well as the reference garment, if not better.
Get on a video call with our measurement expert
No need to take the time out to go to a boutique. Just get on a video call with our female fit consultant and get the perfect fit. All you need is 5 minutes and an inch tape.
Measurement expert at home
If you’re based in Gurgaon, there’s a third measurement option for you. During pick-up, the measurement expert will visit your home and take your measurements. This will cost you an extra Rs. 200/-.
We are very considerate about providing you a hassle-free experience. We promise to deliver you the outfits within 7-10 days of receiving your fabric. And to make that possible, your cooperation is quintessential.
The outfits are stitched only when we have a clear indication from you about the design. Which makes it very important for the design call to happen in time so as to avoid any delay in the delivery of outfits.
If you feel that you will be unavailable for the design call on the date you’ve chosen, just let us know and we will help you out. However, it will cause a delay in delivery of outfits.
We are doing all it takes to make it safe for you, and all other stakeholders. Here are the steps we’ve taken-
Quarantine of clothes
We don’t mix up clothes by/ of one customer with that of the other
Disinfection and sanitisation
All clothes/ bags are disinfected with fabric safe disinfectant spray. All desks, machines, and equipment are disinfected 4 times a day
The tailors, design experts, and all the staff have been provided with gloves, masks, and sanitizers. Regular checking for symptoms
Delivery and pick-up
The riders always wear gloves and masks, and are checked for symptoms regularly. Also, as per WHO, the virus can survive on clothes for not more than 4 hours. So, that again minimizes the risk of it reaching you.